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Terms and conditions

Please read these terms carefully - they apply to your use of this website and the online store. By proceeding with access to our website you are deemed to have accepted these terms.

Contacting the online store team

You can contact the online store team by email at store@susanenan.com. You can also write to the team at the following address.

  • Enan Music
    501 Fulbridge Road
    Werrington
    Peterborough
    Cambridgeshire
    PE4 6SD
    United Kingdom

The online store team can also be contacted by telephone during office hours on 0151 709 7293.

Currencies

All transactions are processed in UK pounds.

Delivery

All shipped items incur a delivery charge and are shipped from the UK. Delivery charges vary depending upon the country to which the goods are to be dispatched. Current charges per item are as follows:

  • UK - 0.90 GBP
  • North Amerca and Canada - 1.60 USD
  • European Union (excluding the UK) - 1.40 EUR
  • Rest of the world - 1.75 GBP

If you have ordered physical products then these should be dispatched from the UK within 48 hours of your order. Orders from the UK will be dispatched first class and should arrive the day after they are sent. Orders from the EU will be sent by airmail and should arrive within 2-3 days of dispatch. Orders from the USA and Canada will be sent by airmail and should arrive within 5-6 days of dispatch. Orders from all other countries will be sent by airmail and should arrive within 7 days. If you have pre-ordered a product then it will be dispatched as soon as it is ready.

We are not able to dispatch goods to all countries. If your country is not shown in the online store drop-down menu then we're not currently shipping to your country. Please e-mail store@susanenan.com to tell us your country and we'll see if we can add it to the list.

Please note that for physical products the delivery address must be in the same country as the credit card holder's address.

Damaged goods

Your goods have been packaged and mailed with care. However, if you receive a damaged product please return it to the following address within 20 days and we will be happy to replace or refund it. Please enclose a note quoting your order number and specifying whether you require the correct item to be sent out, or a refund. Any postage costs you incur can also be refunded to the payment card. Be sure to detail these costs in your note. Once we have received the goods, refunds will be made within 10 working days to the payment card.

  • Enan Music
    501 Fulbridge Road,
    Werrington
    Peterborough
    Cambridgeshire
    PE4 6SD
    United Kingdom

Order Cancellations

If you wish to cancel an order please do so promptly by sending an email to our online store team at store@susanenan.com. If the order has already been dispatched you will be notified. In this case please follow the guidelines for returning unwanted items as stated below.

General Returns

We are also happy to refund unwanted items that are returned to us in an unused condition, shrink wrap intact, within 20 days. Please send the items to the address above and enclose a note quoting your order number, and stating that the items are unwanted, and you require a refund. Once we have received the goods, refunds will be made within 10 working days to the payment card, less postage and packaging.

Fraudulent transactions

All fraudulent transactions will be notified to the relevant authorities and legal action will be taken.

Accuracy and Validity of Information

Enan Music has tried to ensure that the contents of this website are accurate. However Enan Music will not accept liability for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this website and rely on any information do so at their own risk. Enan Music does not represent or warrant that the information accessible via the website is accurate, complete or up to date.

If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us using the form available on this website.

Enan Music will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum.

In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third Party Websites

This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website. We have no control over the availability of the linked pages

Copyright

Copyright in the whole and every part of this website belongs to Enan Music, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in any media by any person without the prior written consent of Enan Music.